This policy is your guide to resolving any issues you might encounter with our website. Whether you have trouble submitting expenses, disagree with a rejection, or experience website glitches, we take your concerns seriously. Here's how to voice them and reach a fair resolution.
Who Can Submit a Grievance? Anyone registered on our website can submit a grievance. This includes both employees submitting expenses and managers reviewing them.
We're open to hearing about any problems you face within the website. This could be issues with submitting or tracking expenses, rejections you believe are unfair, website functionality problems, or even concerns about company policies as reflected on the website. Additionally, if you encounter unprofessional or discriminatory behavior while using the website, don't hesitate to report it.
For many issues, a quick chat can go a long way. We encourage you to try resolving problems informally first. Simply reach out to our friendly customer support team through the built-in chat function on the website, send an email, or give us a call. They'll do their best to address your concern promptly.
If the informal route doesn't resolve your issue, you can submit a formal grievance. This allows for a more in-depth investigation. You can submit a formal grievance through a dedicated online form on the website or by emailing a specific address we'll provide. The more details you can give us, the better we can understand the situation. Be sure to include your contact information, a clear description of the problem, and any relevant documentation (screenshots, receipts, etc.).